If you find yourself in a situation where an ATM fails to dispense cash but you receive a debit alert on your account, it can be a frustrating experience. However, there are steps you can take to resolve this issue and ensure your money is not lost:
1. Stay Calm.
First and foremost, remain calm and composed. Panicking won’t help the situation and might cloud your judgment.
2. Check Your Account Balance.
Immediately check your account balance to confirm whether the deducted amount matches the amount you attempted to withdraw. Sometimes, ATMs may dispense less cash than requested, so ensure the correct amount was debited.
3. Contact Your Bank.
Reach out to your bank’s customer service as soon as possible. Use the customer service number provided on the ATM or your bank’s mobile app. Inform them of the situation and provide details such as the ATM location, date, time, and transaction amount. The bank will initiate an investigation into the matter.
4. File a Formal Complaint
In many cases, banks have a formal complaint procedure for such incidents. Follow this procedure diligently, as it creates a paper trail of your complaint and can expedite the resolution process.
5. Monitor Your Account.
Continuously monitor your account for updates on the investigation. Banks usually investigate such cases within a specified timeframe, and they should either reverse the debit or credit your account if the ATM malfunctions…..S££ MOR£
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